Shipping policy
Thank you for shopping at info@ediktedax.shop.
This Shipping Policy explains our order processing, shipping charges, estimated delivery timeframe, tracking, address responsibilities, delayed shipments and lost or damaged parcels.
1. Shipping Cost
We provide:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum order value required to qualify for standard shipping unless a different promotion or service is clearly disclosed before checkout.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This estimate applies to normal order processing and standard delivery conditions.
We make reasonable efforts to process and deliver orders within the stated timeframe.
Because delivery involves transportation networks and third-party service providers, unexpected circumstances may occasionally affect delivery schedules.
3. Order Processing
After an order is successfully submitted, it enters our processing system.
Processing may include:
- Payment verification;
- Order verification;
- Product preparation;
- Fulfilment preparation;
- Packaging;
- Shipping documentation; and
- Transfer to the relevant shipping provider.
Customers may receive order and shipping notifications using the email address or other contact information supplied during checkout.
4. Delivery Locations
We provide online ordering for customers in Australia subject to available shipping coverage.
Certain remote or restricted locations may require additional transportation arrangements.
Where we are unable to supply an order to the delivery address provided, we will contact the customer regarding the available options.
5. Accurate Shipping Address
Customers must provide complete and accurate delivery information.
Please verify your:
- Full name;
- Street address;
- Apartment or unit number;
- Suburb;
- State or territory;
- Postcode; and
- Contact details.
If you discover an error after placing your order, contact:
info@info@ediktedax.shop
as soon as possible.
We will attempt to update the information if fulfilment has not progressed too far, but we cannot guarantee that a shipping address can be changed after dispatch.
6. Order Tracking
Where tracking is available for an order, tracking information may be provided after the parcel has been prepared or dispatched.
Tracking information can occasionally take additional time to update after a carrier first receives shipment data.
7. Delivery Delays
Although our estimated delivery timeframe is 15–20 days, delays may occasionally arise from circumstances such as:
- Carrier network disruption;
- Severe weather;
- Public holidays;
- High-volume shopping periods;
- Transportation disruption;
- Incorrect or incomplete delivery information;
- Remote-location delivery requirements;
- Government or regulatory restrictions; or
- Other events reasonably outside normal delivery operations.
We will not use these circumstances to exclude mandatory consumer rights.
Australian online businesses remain subject to ordinary consumer law requirements, including rules concerning representations made to consumers about online purchases.
8. Delayed Orders
If your order has not arrived within the expected timeframe, please contact:
info@info@ediktedax.shop
Include your order information so that we can investigate the shipment.
We may check available tracking information, contact the shipping provider or otherwise investigate the delivery status.
9. Lost Parcels
If tracking indicates that a package may have been lost or if an order has not arrived after a reasonable investigation period, please contact us.
Where responsibility for non-delivery falls on us and a remedy is required by applicable law, we will provide an appropriate solution.
The specific solution may depend on circumstances including product availability and applicable consumer rights.
10. Parcels Marked as Delivered
If tracking states that a parcel has been delivered but you cannot locate it, please:
- Check around the delivery location;
- Check with household members or other persons at the address;
- Check any safe delivery location;
- Review the carrier's tracking details; and
- Contact us if the parcel remains missing.
We will assist with a reasonable investigation where appropriate.
11. Damaged Packages
If your package or products arrive damaged, please contact us at:
info@info@ediktedax.shop
Provide your order information and, where reasonably possible, photographs showing the condition of the parcel and affected products.
Your rights concerning damaged or defective products are also described in our Return and Refund Policy.
12. Incorrect Items
If you receive an incorrect item, colour or size compared with your confirmed order, please contact us.
We will review the order and arrange an appropriate solution.
13. Multiple-Item Orders
Where an order contains multiple products, products may occasionally be packaged or delivered separately.
If items are sent separately, they may arrive on different dates.
If part of your order is missing after all expected deliveries have occurred, contact customer service.
14. Failed Delivery Attempts
A carrier may make more than one delivery attempt or direct a parcel to a collection location.
Customers are responsible for following reasonable carrier collection or redelivery instructions.
Where a parcel is returned because a customer supplied an incorrect address or failed to collect it after reasonable delivery attempts, additional reasonable costs may apply where legally permitted.
This does not limit consumer rights where the failure to deliver is attributable to us or otherwise gives rise to mandatory legal remedies.
15. Refused Deliveries
Customers should contact us before intentionally refusing delivery.
Refusing a parcel does not automatically qualify an order for a refund.
Refund eligibility will be assessed in accordance with our Return and Refund Policy and applicable law.
16. Product Availability
If a product becomes unavailable after an order is placed, we will take reasonable steps to inform the customer.
Depending on the circumstances, we may offer an alternative, cancel the affected item or provide an appropriate refund.
We will not substitute a materially different product without appropriate customer consent.
17. Free Shipping and Returns
Free standard shipping applies to outbound eligible orders.
Change-of-mind return shipping may be the customer's responsibility under our Return and Refund Policy.
Where goods are faulty, damaged, incorrectly supplied or otherwise fail applicable consumer guarantees, return costs and remedies will be handled consistently with applicable Australian Consumer Law.
18. Australian Consumer Rights
This Shipping Policy does not exclude, restrict or modify consumer guarantees or remedies that cannot lawfully be excluded.
If goods are not supplied as required, are defective, unsafe or materially inconsistent with their description, customers may have remedies under Australian Consumer Law depending on the circumstances.
19. Changes to Shipping Policy
We may update this Shipping Policy when our shipping processes, delivery services or applicable requirements change.
The version displayed on our website will be the current policy.
Changes will not remove rights that customers already have under applicable law.
20. Shipping Contact
For order, delivery or shipping questions, contact:
Company: info@ediktedax.shop
Customer Service Email: info@info@ediktedax.shop
Please include your order information when contacting us about an existing shipment.
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