Refund policy

At info@ediktedax.shop, we want customers to feel confident when purchasing from our online store.

This Return and Refund Policy explains our procedures for change-of-mind returns, damaged or defective products, incorrect products, exchanges and refunds.

This policy does not exclude, restrict or modify any rights or remedies that cannot legally be excluded under Australian Consumer Law.

1. Change-of-Mind Returns

Subject to the conditions below, we accept eligible change-of-mind return requests made within 30 days after delivery.

To qualify for a voluntary change-of-mind return:

• The item must be unworn and unused;
• The item must not have been washed;
• The item must be in substantially the same condition in which it was received;
• Original tags should remain attached where supplied;
• The product must not show signs of perfume, deodorant, cosmetics, stains, alteration or damage caused after delivery; and
• Proof of purchase or the relevant order information must be provided.

Please contact info@info@ediktedax.shop before sending any product back.

Unauthorised returns may delay processing because we may be unable to identify the order or return request.

2. Australian Consumer Law Rights

Our voluntary 30-day change-of-mind policy is separate from rights available under Australian Consumer Law.

Where goods fail to satisfy applicable consumer guarantees, customers may have rights to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

A store policy cannot lawfully remove mandatory Australian consumer guarantee rights.

3. Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

Contact us at info@info@ediktedax.shop as soon as reasonably possible if:

• The item arrived damaged;
• The product appears defective;
• You received the wrong product;
• You received the wrong size compared with the size ordered;
• Items are missing from your order; or
• The product is materially different from its description.

When contacting us, please provide your order details and a description of the issue. We may reasonably request photographs or other information that helps us assess the problem.

Where required by applicable law, we will provide the remedy to which the customer is legally entitled.

4. Major Problems

Under Australian Consumer Law, goods with a major problem can give consumers stronger remedy rights. Depending on the circumstances, a major problem may include goods that are unsafe, substantially unfit for their normal purpose, significantly different from their description or affected by a problem that would have prevented a reasonable consumer from purchasing them had they known about it.

Where applicable law gives you the right to reject goods because of a major failure, this policy will not restrict that right.

5. Minor Problems

Where a product problem is minor and can be remedied within a reasonable time, the available remedy may differ from the remedy for a major failure.

We will assess the circumstances and provide a solution consistent with applicable Australian Consumer Law.

6. Size and Fit

Because our store sells women’s fashion clothing, customers should carefully review available size information before ordering.

Ordering the wrong size or deciding that a style does not suit you is generally treated as a change-of-mind return rather than a product defect, unless the product itself is incorrectly labelled, materially inconsistent with the description or otherwise fails an applicable consumer guarantee.

Eligible change-of-mind returns must satisfy the conditions in this policy.

7. Sale and Promotional Products

Sale or promotional products may be subject to the same change-of-mind eligibility requirements as other products unless a different condition is clearly disclosed before purchase.

Regardless of whether an item was purchased at full price or on sale, mandatory rights under Australian Consumer Law continue to apply where applicable.

The ACCC has specifically identified blanket terms such as “no refunds under any circumstances” or excluding all sale goods from statutory remedies as potentially concerning under Australian Consumer Law.

8. Exchanges

If you would like a different size, colour or eligible product, contact:

info@info@ediktedax.shop

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate option or, where applicable, process a return and refund.

9. Return Shipping

For ordinary change-of-mind returns, customers may be responsible for return shipping costs unless we state otherwise when approving the return.

Where a return is required because the product is faulty, damaged, incorrect or otherwise fails applicable consumer guarantees, responsibility for reasonable return costs will be handled consistently with Australian Consumer Law.

Do not return goods without contacting us first.

10. Refund Processing

After an approved return is received and assessed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After we process a refund, additional time may be required for your bank, payment provider or card issuer to make the funds available.

11. Original Shipping Charges

Standard shipping from info@ediktedax.shop is free, so there is normally no standard outbound shipping charge to refund.

Any rights concerning other costs associated with defective or non-compliant goods remain subject to applicable Australian law.

12. Refused or Unclaimed Deliveries

If a delivery cannot be completed because the customer supplied incorrect delivery information, refused delivery without lawful justification or failed to collect a parcel after reasonable delivery attempts, any voluntary refund may be reduced by reasonable costs actually incurred by us where legally permitted.

This does not limit rights arising from a failure by us to supply goods as required by law.

13. Refund Abuse

We reserve the right to review return activity where there is reasonable evidence of fraud, abuse, altered products or misuse of our returns process.

This provision does not permit us to deny any remedy that a customer is legally entitled to receive.

14. Contact Us About a Return

All return and refund enquiries should be directed to:

Company: info@ediktedax.shop
Email: info@info@ediktedax.shop

Please include your order information and a clear explanation of your request so that we can assist efficiently.